This is a long video but interesting I thought, and also relevant to politeness theories.
Some stuff I liked:
Everybody has a talent to interact with other people
Other people are always more interesting than oneself
It’s about the warmth and the charm you can radiate because of your positive interest in others.
If you’re liked, people want to be with you, and if people want to be with you they share opportunities with you, and you observe the way they do things and your life can open up. There are opportunities everywhere…
What counts more than talent… energy….concentration…commitment or anything else is kindness
I think we often approach business English as if it’s about skills for selling, meetings, negotiating, presentations or whatever. But ultimately I suspect most students are actually looking for something that’s more related this stuff – so English skills that will enable them to interact as decent, kind, likeable human beings, so they can make the most of life’s opportunities.